General conditions of Sale
General Conditions of Sale (GCS) for purchases made online on the website www.lefanghe.com
Le Fanghe invites users to read these General Conditions of Sale ("GCS") which govern the purchase of products and the management of orders placed on the site.
"Le Fanghe Product (s)" all products are on www.lefanghe.com
“Le Fanghe Partner Products” means the products offered on www.lefanghe.com specifically indicated as a Partner's products.
1. Conclusion of the contract and delivery of the products
1.1 Every order placed on www.lefanghe.com implies the conclusion of a sales contract in Italian. When the order relates to a Le Fanghe product by Alessandro Mazzanti.
1.2 By clicking on the "Buy now" or "add to cart" button, the customer places a binding order for the items contained in the virtual shopping cart. Once the order has been sent, Le Fanghe will send the customer an e-mail confirming the order within 1 hour. The sales contract is concluded between Le Fanghe and the customer when the latter receives the order confirmation. If the customer does not receive any order confirmation within the deadline indicated in this art. 1.2., The relative order must be considered refused by Le Fanghe and, therefore, ineffective.
Orders in relation to which the customer has opted for advance payment will be shipped as soon as Le Fanghe receives the total payment of the purchase price and any shipping costs. Le Fanghe therefore invites the customer to pay the price as soon as the order is confirmed and in any case within the following 7 days.
1.3 Where the products covered by the order are not available for reasons independent of Le Fanghe's conduct, the latter must promptly notify the customer. In this case, there will be no obligation for Le Fanghe to deliver the ordered goods, except in the case where Le Fanghe has assumed the supply risk in relation to the products that make up the order in question. In any case, if the ordered products are not available, Le Fanghe will refund, without any delay, in favor of the customer, any sum already paid.
1.4 Le Fanghe assumes no responsibility for having to search and find unavailable products from other sources. This provision also applies to orders relating to fungible goods (for which only the type and characteristics of the products are described). Le Fanghe is only obliged to deliver what is available in stock and what has been ordered to its suppliers. If the delivery time is expressed in working days, it is understood as such all those included between Monday and Friday, with the express exclusion of any holidays.
2.Prices, shipping costs and express delivery
2.1 The customer is required to pay the price published on the product page at the time the order is sent. The price includes any customs duties and taxes applied at customs.
2.2 Shipping costs amount to Euro 10.00 (including tax) for all orders, as indicated on the product detail page and in the cart when placing the order. These shipping costs are invoiced by Le Fanghe. In the event that the Customer returns the products in accordance with the procedure provided for by these conditions and the applicable legislation, the shipping costs will not be refunded.
2.3 For orders with a value of less than Euro 100.00 the shipping costs are charged to the customer, while for orders with a value greater than Euro 100.00 the shipping costs will be entirely borne by Le Fanghe.
3. Payment
3.1 Le Fanghe accepts various payment methods including, for indicative purposes: by credit card (Paypal), by bank transfer and Paypal. Le Fanghe reserves the right to refuse certain payment methods and to request different payment methods for certain orders. Note that Le Fanghe only accepts payments from bank accounts and that the customer is responsible for any costs associated with the transaction.
3.2 In the case of a purchase made with a credit card, the charge is made at the time of purchase.
3.3 The buyer agrees to receive invoices and credits exclusively in electronic format.
4.Use of promotional vouchers
4.1 Promotional vouchers cannot be purchased, they are offered by Le Fanghe as part of promotional campaigns and can be used for a limited period of validity.
4.2 Promotional vouchers can be used only once in relation to a single order, within the specified validity period. It is possible that for the purchase of some products the possibility of using promotional vouchers is excluded. Promotional vouchers cannot be used for the purchase of gift vouchers. It is possible that the use of a promotional voucher is subject to a minimum amount of expenditure.
4.3 The value of the products purchased must be equal to or greater than the value of the promotional voucher. If the amount of the promotional voucher is not sufficient to cover the value of the products ordered, the difference can be paid through any of the accepted payment methods referred to in Article 3 above. Promotional vouchers are not redeemable in cash and do not accrue interest on the credit they represent. Promotional vouchers will not be refunded if the buyer decides to partially or completely return the ordered products.
4.4 Promotional vouchers can only be used if the order is finalized, they cannot be used retroactively and cannot be transferred to third parties. Unless otherwise provided by Le Fanghe, it is not possible to combine several promotional vouchers for the same order.
4.5 If during the order the customer used a promotional voucher and if the total value of the order - due to the customer's withdrawal - should be lower than the value of the promotional voucher, Le Fanghe reserves the right as of now to invoice the original price of the goods that remain in the possession of the customer.
5. Right of withdrawal for Le Fanghe Products
The customer has the right to withdraw from any order concerning Le Fanghe Products, without giving any reasons and with any declaration, as long as explicit, delivered to Le Fanghe.
If the customer intends to return the purchased products, he can contact Customer Service (see the contact details indicated at the bottom of the page) and he can proceed with the return.
5.1 Information regarding the right of withdrawal (pursuant to Article 49, paragraph 1, letter (h) of Legislative Decree no. 206/2005 "Consumer Code")
The customer has the right to withdraw from the contract, without giving any reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last good ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the term of 14 days starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.
To exercise the right of withdrawal, it is necessary to inform Le Fanghe (through the appropriate contact form) of the decision to withdraw from this contract through any explicit declaration to that effect (for example, with a letter sent by post or e-mail ). The deadline set for the withdrawal is considered respected if the customer submits his declaration before the expiry of the 14-day deadline starting from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last good ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the term of 14 days starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.
5.2 Effects of withdrawal
Following the withdrawal from this contract, Le Fanghe will reimburse the payments made by the buyer, excluding delivery costs and any additional costs deriving from the choice of a type of delivery other than the standard one offered by Le Fanghe, without undue delay and in any case no later than 14 days from the day on which Le Fanghe is informed by the customer of the decision to exercise the right of withdrawal. These refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise agreed. In any case, the customer will not have to incur any costs as a consequence of this refund. The refund may be suspended until Le Fanghe has received the returned products.
The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the sales contract.
To exercise the right of withdrawal, it is necessary to inform Le Fanghe (through the appropriate contact form) of the decision to withdraw from this contract through any explicit declaration to that effect (for example, with a letter sent by post or e-mail ). The deadline set for the withdrawal is considered respected if the customer submits his declaration before the expiry of the 14-day deadline starting from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last good ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the term of 14 days starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.
5.2 Effects of withdrawal
Following the withdrawal from this contract, Le Fanghe will reimburse the payments made by the buyer, excluding delivery costs and any additional costs deriving from the choice of a type of delivery other than the standard one offered by Le Fanghe, without undue delay and in any case no later than 14 days from the day on which Le Fanghe is informed by the customer of the decision to exercise the right of withdrawal. These refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise agreed. In any case, the customer will not have to incur any costs as a consequence of this refund. The refund may be suspended until Le Fanghe has received the returned products.
The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the sales contract.
The Products must be returned
- properly packaged in their original packaging, not ruined, damaged or soiled and equipped with any accessories, instructions for use and documentation. In case of loss of the original packaging, the Customer must, at his own expense, replace it in order to be able to return the Le Fanghe Products;
- with the transport document (present in the original packaging), in order to allow Le Fanghe to identify the customer (Order number, name, surname and address);
- without obvious signs of use, other than those compatible with carrying out a normal test of the article (they must not bear traces of prolonged use or in any case exceeding the time necessary for a test and must not be in such a state as not to allow resale).
If the returned product does not comply with the provisions of the previous paragraph, or the exception to the right of withdrawal indicated in paragraph 6 in relation to sealed products is made, the withdrawal will not be effective.
The costs of returning the goods are charged to the customer. The customer is responsible for any decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the products themselves.
In case of product size change, Le Fanghe will be responsible for the return and exchange costs. The exchange operation can be carried out only once for each order.
6. Refunds
6.1 Refunds are credited directly to the account or payment instrument used at the time of purchase. For payments made by bank transfer, the refund will be made to the account used for the payment. For payments made via Paypal or credit card, the refund will be made to the Paypal account or credit card.
7. Customer Service
For any questions contact us.
8. Warranty for defects and non-conformities of the products and additional information
8.1 Purchases made on Le Fanghe are subject to the rules of the Consumer Code regarding the guarantee for product defects and discrepancies. The customer will therefore be granted the rights referred to in art. 130 of the Consumer Code and these rights must be exercised under the terms of art. 132 of the same Consumer Code.
8.2 These GCS can be consulted on the website www.lefanghe.com and can be saved using the relative browser command.
8.3 It is possible to store the order details and download the GCS using the relative browser command to save the order summary that appears in the last screen of the purchase process, or waiting to receive the automatic order confirmation message that Le Fanghe sends via e-mail following the completion of the order. This confirmation message includes the order details and can easily be printed or saved using the functions made available by the e-mail programs.
9. Applicable law
9.1 These GCS and sales contracts are governed by Spanish law and must be interpreted in the light of this.
9.2 For any dispute that may arise in connection with the GCS and / or sales contracts, customers can activate an out-of-court dispute resolution procedure. In the event that the Customer activates the aforementioned procedure, Le Fanghe guarantees its participation in an attempt at a friendly settlement that the user can promote.
9.3 The Customer also has the right to use the online dispute resolution procedure available on http://ec.europa.eu/consumers/odr/
Kindest regards,
Le Fanghe by Alessandro Mazzanti
Legal representative: Alessandro Mazzanti